business process outsourcing (BPO)

Business process outsourcing (BPO) is a business practice in which an organization contracts with an external service provider to perform an essential business task.

Typically, an organization first identifies a process that is necessary for its operations yet is not part of its core value proposition in the market; this step requires a good understanding of the processes within the organization and strong 

Processes that are performed the same or similarly from company to company, such as payroll or accounting, are candidates for BPO.

Because these commodity processes don't generally differentiate one organization from another, enterprise executives often determine there's little value in having their own staff perform them. Indeed, companies calculate that outsourcing these processes to a company specializing in these processes could deliver better results.

BPO has its roots in the manufacturing industry. Manufacturers hired third-party vendors to handle parts of their after determining that the vendors could bring more skills, speed and cost efficiencies to that process than an in-house team could deliver. Over time, organizations in other industries adopted the practice. To more about our bpo services and its eleborated process get in tough with us.